Optimisation complete, Tap Rescan room, Tap Start Scan. It lets you run a super-intelligent WiFi home scan to smooth out any snags, speed up. Enter the IP address into a web browser an log into your Virgin Media router. 1. Broadband, TV and Landline offers. 4. Any ideas please?The wifi doesn’t extend out to the back of the house where my office is going to be. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. Please let me know how you get on. It’s easy to set up, but not quite as cutting edge as the mesh networks available from other networks. I don't work for Virgin Media. Do: use the Connect app to run a super-intelligent WiFi home scan. My Virgin Media App. Phone. Please be aware that it can take up to 24 hours for the Pod to be re-provisioned and setup for optimal performance. Our Range Extenders and Powerline products, will make it easy to extend your network coverage and accessibility. Adduxi. Account - Cable. I did figure it out so I thought about making this short video which may help you. Elevate your router so the signal can spread more easily throughout your home. 0. The article discusses what you can do to improve your Wi-Fi experience in greater detail, and will help you to decide what type of booster will suit you best. Best on a budget: Mercusys ME30 – check price. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Wireless repeaters . Wi-Fi Extender 300 user guide. The white power light will come on and the arrows will be flashing amber or red. 0 routers with Plume ‘s smart home Mesh WiFi system in order to deliver improved wireless connectivity around your home. One of the easiest ways to boost your WiFi signal is to rethink where you place your router. However it won't connect to the vigin media WiFi booster that I used with my hub 3. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Tap Optimise WiFi now if an option. If they can't sort that out, then it will be another day out at CISAS. Virgin Media WiFi Guarantee includes a Smart WiFi Pod, plus up to two additional pods and a technician visit if needed, to ensure customers get a minimum speed of 30Mb in every room for an. Tap Add a room, Tap the room you're in. css"> <iframe aria-hidden="true" title="GTM" src=". . Browse. When that LED changes to solid green, they are connected. Set the booster back to its initial settings as per the manual. 5. If so, Tap Optimise. My Virgin Media App. Options. If you really want to guarantee good wifi signal in the garage to connect to the heating - the best way to do this is to run a Cat6a ethernet cable from one of the Hub ports and run the cable into the garage and plug in a wireless access point. 4 GHz” in the “Wireless Band” settings. WiFi boosters are the most popular solution in areas where internet is not reliable within the home. 0 KudosHopefully I’m on the right forum now. 3. QuickStart, set up and connections. All wifi devices will now need reconnecting to the best SSID at each location. Hi I have Volt M350 Fibre, using a VM Hub 3 in the lounge and a couple of VM Wifi Boosters in bedrooms to improve the signal in parts of the house. Hi @FionaH300 . Broadband Deals Broadband Deals. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. One of the key components of a strong and reliable WiFi network is the router. Behold the power of Powerline. Hi, Many thanks for that, I never thought to try the Connect app, as I had completely forgotten about it, but I do have it installed & will - 5208986. Then Start the scan again. Use a wifi extender to increase the range of your wifi easily. Virgin Mobile. Just hook up an adapter to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. Place the booster in a central location for optimal coverage. Select “Save Settings” to apply the changes. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. WiFi Max. What is a WiFi Booster Virgin. How to connect your devices to a Wi-Fi hotspot . Hi I’ve recently joined virgin. Powerline kits use your home's electrical wiring to connect devices. If so, Tap Optimise. You can get your 1st one by signing up to WiFi max. I am looking for a WiFi booster but have no idea how to get 1 having scrolled around the website for hours. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. Click “Sign in with a Virgin Media account” and log in using your My Virgin Media details. This means that a lot of data transferal is taking place in one method of communication, which can slow speeds significantly. Broadband, TV and Landline offers. thanks!Hi Rainbows84, Thanks for posting, and welcome to our Community Forums! I'm sorry to hear you're experiencing some problems with your Wi-Fi Pod after a Hub reset. Won't work. The pod is super simple to set up. I also ta. Wi-Fi boosters can help with those wireless signal dead zones around your home. You can do this by checking that all your cables are plugged in and your router is switched on. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. . If the app shows any blackspot areas, you can then order a Pod from the app. 0 Kudos. I’ve done a few speed tests now and - 5158392. I've done the scan via the Virgin connect app, and the top room of my house achieves only 20mbps. Thanks. Back a step. Connect the Hub’s power cable with the blue tab. If it’s not a technical issue you need help with then we’re here to support you on. The connection light will flash orange, then red as initial set up takes place. Virgin Media;. Wifi booster. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. 4 and 5 GHz WiFi bands which some people have found, to be necessary to get some devices to connect, you need to leave the ‘Intelligent WiFi provision’ enabled, which some people have found plays havoc with their own equipment. Set up a guest network. Open a browser and l og into your hub 192. on 08-03-2023 09:06. Or Settings > Personal Hotspot (depending on OS version). Connecting a Wi-Fi Extender QLOCOM. Installation Steps. •. 1. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Wait for a light to show up on your extender that tells you it’s ready to connect. First, check that your device is running the latest software as this might be causing the issue. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. I don't work for Virgin Media. . Any deviation will cause problems. Then save $22/month for 3 months. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod; • Tap Start the scan • Then Start the scan again • While connect to WiFi, Tap I’m ready • Wait 2 mintues for Scan • Scan complete, Tap continueWhat To Look for in a WiFi Booster? WiFi boosters come in two formats: dual-band and single-band. For many, getting a booster is an easier and cheaper option to buying and setting up an entirely new system Credit: Virgin. Anyway I can get a booster? I’ve searched on here but keep going round in circles. Tap Add a room, Tap the room you're in. How To Use Virgin Media Powerline Adapters. Take the smaller one first-time and plug it into one mains socket, next to the Wheel. Switched. Loading. Turn the hub back on by turning the A/C power switch into the on. It will improve your WiFi coverage but won't improve the speed you get to your hub. You can also call 150 from a VM landline or mobile, or 0345 454 1111 from any other phone to order a pod (they will only send out one at a time, and there must be an interval of at. Hi. Customers on M100 and M200 broadband packages have been upgraded to M125 and M250 services – with speeds increasing by up to 24%. The home scan feature. Tuning in. Networking and WiFi. Reasons to use a Wi-Fi booster . Tap Optimise WiFi now if an option. Email. Make sure the Hub is set to factory settings as the Pods are designed to work this way. Link the Stream box to your wifi network – Once it’s on, follow the onscreen instructions to pair the Stream box to your Virgin broadband wifi. Tap Add a room, Tap the room you're in. Options on 16-11-2021 09:17 Use the VM connect app to identify black spots and order the new WiFi Pods. Update your router's firmware to unlock connectivity and speed improvements. If your connection isn’t working, try resetting your router by turning it off and on again. The Virgin Media Connect app will perform a WiFi scan around your home by directing you room-to-room and testing the speed in each one. You can use the two ethernet ports to connect other equipment or another VM wifi pod. Try rebooting your router. Get the Hub ready by connecting the wires. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. This is a free download that users can install on their mobile devices, and allows them to test the strength of their Wi. of the WiFi network name (ssid) and WiFi password on the back of the adapter, you will need this later. Or Settings > Personal Hotspot (depending on OS version). I cannot install my home phone as I have a Female RJ11 to Male BT Telephone Extension Cable and need an adaptor to connect the phone. You can't use the TP Link plugs with the VM pods. . Connect the Booster to your Hub using the Ethernet cable. • Then Start the scan again. Forum; Apps. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Tap Optimise WiFi now if an option. Best done from a wired connection. Once inside this menu, look for an option that says something like “Enable Wireless”, “Enable Wi-Fi”, or “Connect to Network”. All you need is an Ethernet cable routed to the central plac. 1 interface won’t open and I’m stuck. One of these improvements takes the. Discover the clever way to boost WiFi signal in hard-to-reach rooms. Hi @Ashleigh_C would it be possible to help me also. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. Tenda PH6 AV1000 Passthrough Powerline Adapter Kit with 1 x Gigabit Port. Do: use the Connect app to run a super-intelligent WiFi home scan. The best way to see if your booster is working, is to connect via an ethernet cable to the booster itself, if working, you'll see. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Virgin Media Connect app for the Hub 3 lets you scan your home for WiFi signals from each room. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. I’ve been unable to connect this Wi-Fi booster - the WPS button doesn’t pick up our virgin media broadband and the 192. Merging the Wi-Fi. If you have signed up for our intelligent wi-fi plus service, you will be able to use our new wi-fipods to create a wi-fi bubble that covers your entire home. Connecting a Wi-Fi Extender QLOCOM. Here you’ll find all the help you need for Virgin Media related problems and issues. I have lodged a complaint on the website who have replied and asked me for 28 days to sort out my problems, if not fixed will terminate my contract. Just simply want to get a free wifi pod but cannot find how!! Help site says run the home test using the app - done that but it says the service is great!! All rather time consuming and annoying for a new c. QuickStart, set up and connections. Free 2 Hour CLick & Collect Now Available!Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. In fact, weak WiFi security has nothing to do with Virgin Media at all. TP-Link Deco E4 Whole Home Mesh Wi-Fi System, Seamless and Speedy (AC1200) for Large Home, Work with Amazon Echo/Alexa, Router and WiFi Booster Replacement, Parent Control, Pack of 3. . Dual-band operates over both 2. To run the scan, simply connect to your. The new wifi pod should be set up close to your hub, or at a midpoint where your signal is bad, It doesn't need connecting to the hub via ethernet. Click this option and select your Wi-Fi network from the list of available networks that appears onscreen. Locate the IP Address of your WiFi router, usually found on the Hub sticker. Multiple broadband speed tests over time can show if and when speed fluctuates. Note the color of the RSSI value listed for Signal Strength . co. 4GHz Wi-Fi network. You can call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) You can also call 150 from a VM landline or mobile, or 0345 454 1111, but best to call at 8am when lines first open to avoid call. Verdict. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. 4 minutes ago. Broadband Deals Broadband Deals. These devices have their own signals and can mess with your WiFi. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible - if you are - it is clearly stated on the webpage. I'm a Very Insightful Person, I'm here to share knowledge, I don't work. Simply, select the name of your phone's network, enter the password, and connect. I've had a look on our side, and it appears that the Pods are. While connect to WiFi, Tap I’m ready. --------------------. Leave it off for about 10 seconds. Wi-Fi Speed. Reset. Here are three things you can try: 1. Start the Scan (do this in every room) Scan complete. Here are 10 very quick and simple ways to boost WiFi signal and improve the reliability of the connection between router and device. Looking for advice on setting up my TP-Link Powerline Adapters from Virgin Hub 3. You can choose to buy your own or can order one from Virgin Media via the app. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. 24-02-2023 15:22 - edited 24-02-2023 15:24. Please let me know how you get on. Connect the booster to your Virgin router using an Ethernet cable. Enter the password if necessary. These simple tips will allow your hub to operate to its full potential and transmit the best WiFi signal. Although it's quite compact, it still has a gigabit Ethernet port for connected wired. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Plug the adapter into a socket in the same room as the first powerline. Will any WiFi booster work with Virgin Media? If you have a Virgin Media broadband package, it’s up to you. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. Simply connect your devices to the Hub and the Wi-Fi extender will handle the rest. Price when reviewed: £90 | Check price at Amazon The WiFi 6 Repeater 3000 gives you a step-up in speed from the entry-level Wi-Fi. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Following that, we can see if you are experiencing any issues with the Wi-Fi coverage, and offer further support with this. Wait 2 mintues for Scan. The app scan should be something along the below lines; • Tap Start the scan. Just make sure you use a computer/laptop to set it up. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to. asmashakeel. Hmm. Under 2. 1 ACCEPTED SOLUTION. Phone. 1 Plug the smaller Booster into a mains socket close to your Hub. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. This wi-fi booster is excellent. Just joined. However it will be chargeable if your on a lower tariff. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. I want to add a mesh wifi solution, nothing fancy just something like a. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal from the Hub, boost it, and retransmit the signal out to all your wireless devices, increasing the range. Ahhh. 0 Kudos Reply. Virgin will supply customers up to three WiFi Pods in total,. including how to order online via My Virgin Media or through the Connect app. Sorry to hear you're having issues with the WiFi signal and the Connect App. Stream from Virgin Media. • While connect to WiFi, Tap I’m ready. It is a Mesh system. I am trying to order a Wi-Fi booster / Wi-Fi pod to extend the signal into my living room but I finding it hard to locate a straight forward way to do it. If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. D01 C9W8Testing out the Virgin Media Gig1 fibre broadband package. See the following page for details, including how to order online via My Virgin Media or through the Connect appI have a WN300RPv3 wifi range extender which has for the last 4 years worked perfectly boosted signal to a couple of areas of my home with poor WiFi coverage. They now use WiFi Pods. If you're looking to order a Wi-Fi Pod then you can do this via our Connect App, and I can see that @newapollo has offered some advice with a link too. Virgin Media offers their own WiFi extenders and mesh WiFi solutions, such as the Virgin Media Powerline Adapter and Virgin Media Mesh WiFi. To benefit from the improved upload speeds, including a faster experience when video calling, gaming and. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've used the connect app to scan which says where I do get connection (in the doorway) the signal is poor and need a booster. . 10. Ou. I have purchased the TP-Link Deco AX3000 and a 8 port Gigabit switch, which is being delivered tomorrow. Add the details to your laptop’s WiFi settings, and you’re good to go. All forum topics; Previous topic; Next topic; 1 REPLY 1. I would like to return my wifi booster as it serves no purpose, the only thing I can see it do is kick the fan in and wake me up. You simply need to connect to the Hub, tap the Start scan button, and the app does the rest. Looking at the amount you are paying it's possible that you are on the now obsolete Ultimate Oomph package so the new pods would be free. When I finally managed to connect to my Virgin Media (hideous) router, it wove seamlessly into my Deco X20 home mesh system. 1. Wi-Fi boosters are perfect if you have connection problem areas around your home. Manage Your Account. The white power light will come on and the arrows will be flashing amber or red. There are a few things that you can check about your WiFi performance upstairs that can help give your signal a boost. 1. Networking and WiFi. Connect your device to the booster’s WiFi network. Broadband ISP Virgin Media UK has today launched a new service called Intelligent Wi-Fi Plus, which combines improvements to the firmware of their HUB 3. Unfortunately the other end. . Single-band uses only one frequency to send and receive data from the router. Wait 2 mintues for Scan. All forum topics; Previous topic; Next topic;. Sorry to see you are having problems ordering the wifi boosters. We have had a white Pod to boost our WiFi for a few weeks now and it was working well. 2. Step 2. Options 12-03-2019 09:40 This video is private Watch on Broadband Our Apps app application apps Broadband connect get your tech connected Virgin Media. You can only order one at a time if they are needed and can have a maximum of three. Dear Virgin Media Community, I just wanted to ask if anybody knows how I can add a Wifi-Booster to my current Virgin Media package? In my Virgin Media account, I was initially able to add the Wifi-booster option to my current package as part of an upgrade, however, I am unable to find this option r. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Otiboat. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point or (4), A combination of. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. Recycle or return your kit. Press and press the WPS button on the bigger virgin media Wi-Fi booster for 15 seconds and release it. Amber light on WiFi booster pod. Depends what you mean by "work". feet. 0, as part of Virgin's wireless network, these pods seem ideal as a simple "plug in and get set up" style. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. V6. )THIS VIDEO APPLIES TO:• TP-Lin. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Installing a Virgin WiFi booster is easy and straightforward. Step 3) Choose “2. Black Friday sale ends on 27th November. We have a WiFi booster that has stopped working have tried to pair and reset but not. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Here are 10 very quick and simple ways to boost WiFi signal and improve the reliability of the connection between router and device. QuickStart, set up and connections. That means that the first disc connects to your router and then the next disc attaches itself to the previous one,. Switch on at the mains socket. Setting up the Virgin WiFi Booster is a breeze: Plug in the booster close to your Virgin Media Hub. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them. To do this unplug your modem; leave it for 30 seconds and plug it back in. Start the Scan (do this in every room) Scan complete. How To Use Virgin Media Powerline Adapters. Powerlines use your home's electrical wiring to connect devices. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Press and press the WPS button on the bigger virgin media Wi-Fi booster for 15 seconds and release it. Take the smaller one first-time and plug it into one mains socket, next to the Wheel. Reset Hub password. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. In addition to a revamped whole-home Wi-Fi policy, Virgin has updated its Connect mobile app to let customers test the Wi-Fi strength in their home room-to-room, with a new feature called ‘home. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. When using my MacBook Air in the lounge, the MacBook has started ignoring the stronger signal of the Hub 3, even though it's sitting opposite the Hu. 10. As a Volt customer the wifi pod (s) should be free. WiFi boosters. Virgin will supply customers up to three WiFi Pods in total, but each time. ThanksI’ve just installed the virgin connect app to help with my WiFi. they worked ok with BT Hub 5 from Ethernet socket on the back of Hub into a Power socket then could reach my Computerized Telescope 10m up my garden from Powerline Adapter in the Kitchen with long Ethernet cable. A new Intelligent WiFi system boosts your possible net speeds all around the home Credit: Virgin Media. We have 3 suggestions below for standard sized homes with about 10 to 15 devices on the Virgin Media wireless network. Virgin booster setup is an easy way to increase the range of your Wi-Fi connection. Help with Volt. -. Hey aesop0, Welcome to the community and thanks for taking the time to post here on the forums. Hi there, I was advised to download and use the connect app to scan my rooms that have zero Wi-Fi connection. . And to know the details, and how to connect the virgin media wifi booster to your phone,. Forum Team. Just simply want to get a free wifi pod but cannot find how!! Help site says run the home test using the app - done that but it says the service is great!! All rather time consuming and annoying for a new c. The honest truth is: no, Virgin WiFi does not have weak security. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Eligible customers can receive 1 WiFi Booster per customer, available via the app. Can someone look into this please. Using the Virgin Media Connect app. It won't allow the connection if you're on a Guest network, VPN or Mobile data. Connect your device to WiFi Connect your TV Box Link . 4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂----- NOW -----Mobile Your Account. Leave the pod for around. Would appreciate some assistance/advice. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. the connect app won’t allow me to order a booster as it’s saying the connection is good. Firstly, place the pod into a mains socket as close to the router as possible (in the same room). An antennae will pick up signals from far-off connections in less than 200 square feet (50m) via a Virgin Media broadband booster, and it can be used with any type of router or connection. Here I do a step by step guide on how to set up powerline adapters to help boost Wi-Fi. Place the extender halfway between your Hub 5 and the area with a weak signal to boost coverage. Virgin Media O2 is giving millions of Virgin Media customers a broadband speed boost at no extra cost. WiFi booster not working. Download the free Connect app for iOS devices. • View, manage and even order WiFi Pods*. Today I saw the following response from a VM Team member on this VM Pod / new Hub re-pair topic. This sounds like we are going to need to get a pod for you which helps with these types of issues. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. 4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. Like extenders, repeaters connect to your home Wi-Fi. Account - Cable. Our new WiFi Max service allows you to have up to 3 pods. Wireless repeaters can also help extend the range of your router’s wireless signal into the dead zones around your home. Select Wireless settings then Security. Account - Mobile. Tap Optimise WiFi now if an option. See the following page for details, including how to order online via My Virgin Media or through the Connect appDon’t keep your router in a cabinet, keep it out in the open so the signal is free to roam. I have a double story house and it is quite a long but narrow house. Wi-Fi boosters are perfect if you have connection problem areas around your home. The Passphrases of the SSIDs must match. Once you log in, make sure your WiFi is on and the app will automatically connect to. Connect again using this sequence _____ Disconnect all cables from your new router (or Mesh first unit) and unplug it.